EVALUATION OF BANKING AND NON-BANKING AGENT NETWORKS – MAPUTO CITY AND MAPUTO PROVINCE
This report presents the results of the evaluation study on bank and non-bank agents and the users of their services in Maputo City and Province.
The research outcomes shows that bank and non-bank agents operates in urban and rural areas, with a greater incidence in urban centers and in the places with the greatest concentration of people, where mainly informal commercial activities occur. The presence of non-bank agents is predominant when compared to bank agents, which is observed in both urban and rural areas in Maputo City and Province. The agents have been playing their role in the financial inclusion journey of the populations through the extension of the services of bank and non-bank financial service providers.
The study points out the need to define rates and benefits that are attractive to users and agents of banking and non-banking services, respectively. In addition to that, it’s important and urgent to create additional incentives to agents operating in rural areas, where the aim of increasing the financial inclusion rates is demanded.
This report of the agent evaluation study raises a set of challenges for the different actors to be highlighted such as: bank agents, non-bank agents, financial services regulators and financial services providers.